Shipping policy

SHIPPING POLICY

Where we ship

Aura Smart currently ships within the United States. We're expanding to Europe and beyond soon — join our list and we'll tell you when your country goes live.

Processing

Orders are processed within 1–3 business days of your confirmation email. Weekends and holidays don't count.

Delivery

United States: 2–10 business days, tracked, from our US warehouse.

Most orders land closer to the short end of that range. Delays happen occasionally during peak periods or severe weather, and we'll tell you if yours is affected.

Tracking

You'll get a tracking number by email the moment your order ships. Give it 24–48 hours to start updating — carriers scan the label before the package moves.

Multiple items

If you order several products, they may ship from different warehouses and arrive separately. You'll receive a tracking number for each package. Nothing is missing; it's just travelling on its own schedule.

Wrong address

Check your shipping address before you order. If you spot a mistake, email support@aura-smart.co immediately — we can usually fix it before dispatch, but not once a package enters fulfillment.

Lost or stolen packages

If tracking shows delivered to the address you provided, we can't refund or replace the order. We will give you the delivery confirmation, date, tracking history, and carrier details so you can file a claim.