REFUND POLICY

30 days to change your mind

We want the piece you ordered to feel right in your space. If it doesn't, you have 30 days from delivery to request a return.

What qualifies

To be eligible, the item needs to be:

• Unused and in the condition you received it
• In its original packaging, with all cables, accessories, and manuals
• Accompanied by your order number or proof of purchase

If something arrives wrong

Electronics occasionally take a beating in transit. If your order arrives damaged, defective, or simply isn't what you ordered, email support@aura-smart.co within 48 hours of delivery with:

• Your order number
• A short description of the problem
• A clear photo or video showing the issue

Once we've confirmed it, we send a replacement or issue a full refund. You pay nothing, and you don't pay return shipping. That's on us.

What we can't take back

• Items damaged by misuse, water exposure (unless the product is rated waterproof), or attempted repair
• Gift cards
• Items sent back without contacting us first

How to start a return

1. Email support@aura-smart.co with your order number and reason
2. We'll reply with return instructions and the correct address
3. Pack the item in its original packaging with all accessories

Please don't ship anything to the address printed on the parcel — that's a fulfillment centre, not us, and packages sent there are lost.

Return address (once approved): [RETURN ADDRESS]

Who pays return shipping

For change-of-mind returns, return shipping is yours. Original shipping costs aren't refundable. Use a tracked service — we can't refund what doesn't arrive.

For defective or incorrect items, we cover everything.

Refunds

Once your return arrives and we've inspected it, we'll email you either way. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few days more to post it.

If 15 business days pass after approval and you still see nothing, email support@aura-smart.co and we'll chase it.